Return & Refund Policy

At Homelecs, we want you to be completely satisfied with your purchase. If you're not happy with your purchase for any reason, we're here to help. Please read our return policy carefully.

**1. Returns and Exchanges**

1.1. We accept returns and exchanges within **30 days** from the date of delivery.

1.2. To be eligible for a return or exchange, your item must be in its original condition, unused, and in the same packaging it was received. It must also include all original tags, accessories, and documentation.

1.3. To initiate a return or exchange, please contact our customer support team at [insert contact information, such as email or phone number] to obtain a Return Authorization (RA) number.

**2. Refunds**

2.1. If you choose to return an item, you can receive a refund in the original form of payment or store credit. Shipping charges are non-refundable.

2.2. Please allow up to **5 business days** for the processing of your return once we receive it.

**3. Exchanges**

3.1. If you would like to exchange an item for a different size, color, or product, please contact us to request an exchange and obtain an RA number.

3.2. Once the returned item is received, we will send the replacement item, subject to availability.

**4. Damaged or Defective Items**

4.1. If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund.

**5. Non-Returnable Items**

5.1. Certain items are non-returnable for hygiene and safety reasons, such as personal care products, earrings, and opened software.

**6. Return Shipping**

6.1. The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a damaged/defective item.

**7. Returns for International Orders**

7.1. Please note that return and exchange policies for international orders may vary. Contact our customer support for specific instructions.

**8. Contact Information**

If you have any questions or need assistance with your return or exchange, please contact us.

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